Refund & Return Policy
Effective Date: March 2023
Thank you for shopping with Sakeninn Your satisfaction is important to us. Please review our policy regarding returns, refunds, and exchanges carefully.
Returns
You have 30 calendar days from the date of purchase to return an item.
To qualify for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by proof of purchase or a receipt.
Refunds
Upon receiving and inspecting your returned item, we will notify you via email regarding the approval status of your refund.
If approved, refunds will be processed promptly, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping Costs
Shipping costs for returning items are your responsibility unless the return is due to our error or a defective product. Original shipping charges are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately at info@sakeninn.com. We will facilitate an exchange or issue a refund at no additional cost to you.
Exchanges
We only replace items that are defective or damaged. To request an exchange, please contact us via email.
Exceptions
Certain items, such as consumable products or items clearly marked as final sale, are not eligible for returns or refunds.
Contact Information
For further assistance or inquiries regarding returns and refunds, please contact us at:
- Email: info@sakeninn.com